Friday, 20 August 2010 12:21
6 February 2012 - 6/02/2012
By observing the trends two or three years back, we can see that social websites were used just as a source of entertainment and to pass leisure time by teenagers. They use to get connected with their friends and family sharing their views and commenting via these social sites. With the evolution of marketing techniques due to tremendous changes and improvements in the technologies, Each and every business needs to reach its customers worldwide via internet marketing. By the time being, the term internet marketing is also viewed as a very broad term, covering several techniques of promotion via internet. One of the latest marketing tools that have evolved by the time is "Viral Marketing". Viral marketing is defined in many ways but simple concept of viral marketing is to spread a message, relevant to your product or service in order to promote them, in a group of people and then they will spread that message of yours in their relevant groups, communities, societies etc. So viral marketing is all about spreading your message in societies. Message can be done viral via emails, SMS services, Buzz marketing or Word of Mouth.
Viral marketing can be carried out effectively by using social websites. It is more effective, efficient and cheaper way of promoting your business, brands and offerings. Twitter is one of the social websites used mainly for this purpose i.e. promoting businesses and building brands. Although twitter is used as a mean of entertainment and to get connected with friends, but nowadays, it is mainly used by business to create maximum awareness about their existence, offerings, building brands, enhancing their fellowship as well as to manage successful Customer Relationship Management.
Becoming customer oriented and keep in touch with customers is a key to the successful business. But for larger as well as small businesses, it was never possible and affordable to keep a consistent contact with their existing and potential customers, located in different regions all over the world. But now every business person seems to have direct interaction with their customers online on via social sites like Twitter. Customers can put queries about the problems they are facing about their offerings, or they may ask for additional information about different attributes and features of products. Businesses can use this social networking as a tool to promote their new brand by creating awareness in a perfect way that will attract potential customers. Businesses can create blogs, forums and share them with their followers on Twitter. They should place well than enough information regarding their business on these blogs, forums etc. so that followers, who are actually your current or potential customers, might come to know everything about you, your business and offerings.
Twitter is used by the businesses to discuss different issues with customers via tweets, discussion forums, communities on twitter etc. But most important fact that needs greater attention of businesses is that how to become so attractive and specific that people, your existing or potential customers, will intend to choose to follow you on twitter. If you are able to get those people follow you, than you can better promote your business to a great number of people/twitterers. Simple rules to create huge follow ship on twitter is that deal each and every query made by any person, about your business, very carefully, give your customers all the attention and care they expect from you, do treat each every customer as he is highly valued to you and your business. Always be helpful to them in any ambiguity regarding your offerings. By doing so, you will eventually have a great and loyal follow ship of twitterers. Hence, Twitter will be one of the most effective mean of promoting your business and maintaining an effective CRM.
6 February 2012 - 6/02/2012
Comments
i thought twitter is only an other social network like facebook.
Is it really useful for web promotion???
So i think its good article as many people is not aware of it.